Conversational Agents in Education – A Systematic Literature Review

Khosrawi-Rad, Rinn, Schlimbach, Gebbing, Yang, Lattemann, Markgraf, Robra-Bissantz · ECIS 2022 Research Papers · 2022 · information-systems · record khosrawi-rad2022-conversational-agents-in-education
tag layer · index · concepts · authors · עברית
Where this record's text came from. faceted 2026-08 by reading the locally held text (pdftext); every evidence string verified as an exact substring of that text before merging. Claim type is 'critique' rather than 'existence': the paper's own payload is a diagnosis of what the reviewed literature lacks (validated studies, long-term studies, holistic design knowledge, non-academic target groups), not a claim that some phenomenon occurs. The 'contradicts' relation is tagged on the paper's own word 'contrary to' - strictly it reports a domain difference (education vs. cross-domain) rather than refuting Diederich et al.'s claim, so a stricter reader might file it as 'extends'. The extracted text renders 'long-term' as 'longterm' at line-wrap points; those quotes are reproduced exactly as extracted, including the double spaces where the PDF line breaks fell. 2026-08-14, 2026-08-15 and 2026-08-25 schema-0.3 passes: every quote verified as an exact substring of the staged text and anchored at merge time; concept terms verified present; every edge endpoint an existing node.
This record’s own method is systematic-review, and the tags below follow from that. A review’s findings, quantities and statistics are things stated IN this paper, and some of them report results obtained elsewhere. No tag on this page names a different author. Measured across every review in this corpus, 81% of a review’s tags carry no citation at all — most of them are the review speaking. The corpus does not adjudicate the rest: read an unmarked tag as a claim this paper makes, not necessarily one it made first.
How to read this page. The article itself is not reproduced here — this paper is not cleared for redistribution, so what follows is the tag layer alone. The evidence sentences are withheld with the article. The table at the foot lists every tag the record carries; each row names the facet it belongs to, and the whose words column says whether the tag records the paper's own wording or the tagger's sentence about the paper. Every tag links to each other paper in the corpus carrying it. The machine-readable edition of the same thing is the TEI file beside this one, where the tags live in standOff, and the article is at its publisher via the link below. When we have changed our mind. Some entries in the table begin with a word in capitals and the reason for it. EVIDENCE CORRECTED — the finding still stands, but we had quoted the wrong sentence from the paper, and the quotation has been replaced with the right one. RETRACTED — the entry itself was wrong; it stays on the page, marked, with the reason, rather than being deleted. WITHDRAWN AND REPLACED — the entry was wrong, and a corrected version of it appears in the entries below. Each mark carries its own reason, in brackets, because the reasons differ from one entry to the next. An entry we have WITHDRAWN is removed from this page and kept in the record, with its reason. A line reading Audit and a date is a later re-reading of the entry against its whole sentence: DOUBTFUL means it was kept, and the reason says what is loose about it. Quotation marks inside the tagger's sentence. Where a tag is the tagger's own sentence, a phrase in quotation marks inside it is borrowed from the paper — the tagger's wording around it is not. The paper's own sentence is the evidence quote for that row; on this page it is withheld with the article, and the article is at its publisher. Nothing inside quotation marks anywhere on this page is ours: if it is quoted, it is the paper's. Whose words a concept carries. A concept entry records a term the paper itself uses, so the term, the sense given for it, and its evidence are the paper's own words, quoted where the paper fixes them. This is the opposite of a sense entry in the tag table, which is the tagger's sentence about how the paper uses a term. Where a concept entry could not be grounded in the paper's words, the entry says so on its own row.
Other fields define these differently the same word, defined another way in another discipline
systematic-review 4 fields

Tags on this paper

Every tag the record carries, each linking to every other paper in the corpus that carries it. A tag appears here whether or not its words occur in the article — the spans below are only the ones a sentence in this paper licenses. Of the 4 concept tags on this paper, all 4 are grounded in a quoted sentence.
exclusion criteria pedagogical CAs systematic literature prototype development Research projects design pedagogical CAs for short-run demonstration rather than sustained use, so the agents are not maintained past the prototype and fail soon after deployment. Designers draw on only isolated fragments of the psychological/learning knowledge base, so the resulting agents realise only part of their potential. conversational agent pedagogical conversational agent virtual companion social cues computers as social actors systematic-review

Legend

relation to other workclaim_relationshow this paper stands to another: agrees, contradicts, extends, qualifies
claim typeclaim_typethe shape of the claim: existence, mechanism, method, critique, prediction, null
conceptconceptsan idea the paper works with, quoted where the paper uses it
content tagcontent_tagsa finding, definition, quantity, statistic or variable named in the paper
controlcontrolsan experiment run to eliminate a rival explanation
limitationlimitationswhat the paper says its evidence cannot support
mechanismmechanismshow the reported effect is said to come about
methodmethodhow the paper produced its evidence
phenomenonphenomenonthe effect or regularity under study
sensesensesa distinct use of a term, quoted where the paper fixes it

The paper

The full text is not reproduced here. This article is not cleared for redistribution, so the page carries the tag layer only. Its evidence sentences are withheld; the grounding status remains with each tag, and the article itself is at its publisher. The reading view exists for the papers whose licence permits it.

Every tag on this page

claim_relations 4 · claim_type 1 · concepts 4 · content_tags 25 · controls 1 · limitations 7 · mechanisms 2 · method 1 · phenomenon 1 · senses 3

This record holds no relations between concepts. A layer is empty when the tagger recorded nothing in it — which is not the same as the paper having nothing to record.

facettagfieldconf.whose words
claim_typecritique
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claim_typethe paper's words
phenomenonpedagogical conversational agents in education
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phenomenonthe paper's words
methodsystematic-review
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methodthe paper's words
mechanismsmechanisms
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mechanisms[0]the tagger's words
mechanismsmechanisms
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mechanisms[1]the tagger's words
limitationsSelection and analysis rested on the authors' subjective decisions, mitigated but not removed by peer-reviewed screening and two coding waves.
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what this limits: every inclusion and coding decision: INESCAPABLE LIMITATIONS REGARDING SUBJECTIVELY DRIVEN DECISIONS DURING THE SLR, reduced by peer review rather than removed
limitations[0]the tagger's words
limitationsRelevant publications may have been missed during screening despite the breadth of databases and search terms.
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what this limits: the completeness of the survey: IT IS STILL POSSIBLE THAT RELEVANT PUBLICATIONS MIGHT HAVE BEEN OVERLOOKED DURING THE SCREENING PROCESS
limitations[1]the tagger's words
limitationsThe review captures only a fast-moving field's current state; later searches may give different results.
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what this limits: the shelf life of the findings: AS THE FIELD IS EVOLVING QUICKLY, WE CAN ONLY PROVIDE THE CURRENT STATE OF THE FIELD AND FUTURE SEARCHES ... MIGHT YIELD DIFFERENT RESULTS
limitations[2]the tagger's words
limitationsThe overview of the field excludes every publication not in English or German, so the reported state of the art is bounded by the reviewers' languages.
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what this limits: this review as a holistic overview of conversational agents in education: publications in any language other than English or German were excluded by the stated criteria
limitations[3]1.0the tagger's words
limitationsThe review declares its own selection subjective, and states that this is normal for the method rather than particular to this team.
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what this limits: the coverage of any systematic literature review including this one: the authors state the selection and analysis process rests on subjective decisions, as is common for SLRs
limitations[4]1.0the tagger's words
limitationsThe claim about the field's maturity is an inference from how often software names recur, not a measurement of the systems.
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what this limits: the claim that pedagogical conversational agents remain prototypes: it is an assumption drawn from software names being referenced only once and not developed in later publications
limitations[5]1.0the tagger's words
limitationsThe review's own object is defined by publication facts as much as by content: papers in any language other than English or German are excluded, as is everything published before 2016. A reader takes the resulting picture as the state of the field, and the record already carries that reading as a sense.
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limitations[6]0.95the tagger's words
controls186 publications from before 2016 were excluded, leaving 386 for analysis
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eliminates: that the review's picture of the field is dominated by work predating the technology it is about · outcome (stated by the tagger, no quotation): held
controls[0]0.95the tagger's words
conceptsexclusion criteria
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concepts[0]the paper's words
conceptspedagogical CAs
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concepts[1]the paper's words
conceptssystematic literature
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concepts[2]the paper's words
conceptsprototype development
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concepts[3]0.9the paper's words
sensesstate of the art in pedagogical conversational agents - AS VISIBLE THROUGH THIS REVIEW: what seven databases return, filtered to English and German, and screened by subjective decisions
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senses[0]1.0the tagger's words
sensesmaturity of a pedagogical conversational agent - inferred from BIBLIOGRAPHIC RECURRENCE: a system named once and not developed further is taken as evidence of a prototype stage
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senses[1]1.0the tagger's words
sensesresearch method - in this field mostly PROTOTYPE DEVELOPMENT (95 of 252 papers), evaluated mainly quantitatively; so 'method' here names what was BUILT more often than what was tested
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senses[2]0.9the tagger's words
claim_relationsbuilds-on → Webster and Watson (2002), Page et al. (2021), and Schoormann et al. (2021)
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claim_relations[0]the tagger's words
claim_relationsextends → Gubareva and Lopes (2020) role taxonomy for pedagogical conversational agents
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claim_relations[1]the tagger's words
claim_relationsreplicates → Strohmann (2021) and Diederich et al. (2022)
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claim_relations[2]the tagger's words
claim_relationscontradicts → cross-domain conversational-agent literature reviews (Diederich et al., 2022)
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claim_relations[3]the tagger's words
content_tagsOnly five of the 252 coded articles reported long-term studies of conversational agents in education.
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content_tags.findings[0]the tagger's words
content_tagsPedagogical CAs act most often as tutors (31%), then as motivators and organizers (21% each), mentors (18%) and moderators (9%).
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content_tags.findings[1]the tagger's words
content_tagsAcademic students are the target group in 78% of the studies, high school students in 6%.
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content_tags.findings[2]the tagger's words
content_tags"Chatbot" appears in 167 of the 252 articles (85%); "virtual companion(ship)" in only 2.
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content_tags.findings[3]the tagger's words
content_tags136 publications reference psychological or learning theories, and 80% of the theories mentioned come from educational research.
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content_tags.findings[4]the tagger's words
content_tagsGoogle Dialogflow (37%) and IBM Watson Assistant (30%) are the two building platforms most often used to implement pedagogical CAs.
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content_tags.findings[5]the tagger's words
content_tagsMost of the reviewed studies evaluate their agents on small samples, so their results may not be representative.
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content_tags.findings[6]the tagger's words
content_tagsExactly one of the 252 papers offers prescriptive design knowledge in the form of a nascent design theory, and it is confined to argumentation skills.
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content_tags.findings[7]the tagger's words
content_tagsJust 5% of the articles address professional development outside academia.
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content_tags.findings[8]the tagger's words
content_tagsA large share of the reviewed authors design their conversational agent without grounding it in any scientific theory.
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content_tags.findings[9]the tagger's words
content_tagsconversational agent
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content_tags.definitions[0]the tagger's words
content_tagspedagogical conversational agent
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content_tags.definitions[1]the tagger's words
content_tagsvirtual companion
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content_tags.definitions[2]the tagger's words
content_tagssocial cues
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also in: social cues
content_tags.definitions[3]the tagger's words
content_tagscomputers as social actors
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content_tags.definitions[4]the tagger's words
content_tags252 — number of articles fully coded in the review after screening
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content_tags.quantities[0]the tagger's words
content_tags3891 — total records returned by the database search before screening
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content_tags.quantities[1]the tagger's words
content_tags95 — papers whose research method is prototype development
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content_tags.quantities[2]the tagger's words
content_tags82 — studies that include an experimental setting
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content_tags.quantities[3]the tagger's words
content_tags18 — papers that explicitly follow a user-centred design approach
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content_tags.quantities[4]the tagger's words
content_tagsfive — studies out of 252 that were long-term studies
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content_tags.quantities[5]the tagger's words
content_tags78% — share of studies whose target group is academic students
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content_tags.quantities[6]the tagger's words
content_tags80% — share of the cited theories that originate in educational research
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content_tags.quantities[7]the tagger's words
content_tags37% — share of implementations using Google Dialogflow as building platform
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content_tags.quantities[8]the tagger's words
content_tags31% — share of pedagogical CAs occupying the tutor role
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content_tags.quantities[9]the tagger's words

Interpretive choices

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What was deliberately not tagged, and why, is recorded per paper by the tagger. Where a paper has no such record, this page says so rather than implying that nothing was declined.

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